Returns & Refunds Policy:

At GROOV (NZ), we strive to provide you with quality products. Please carefully consider your choices as we do not offer refunds for changes of mind, dissatisfaction, or if the product doesn't meet your needs.

1. Faulty, Damaged, or Incorrect Items:

If you believe you have received a faulty, damaged, or incorrect item, please contact our support team immediately. They will be glad to assist you in resolving the issue.

Additionally, we are pleased to offer a 1-year limited warranty on all our products starting from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use conditions. If you encounter any problems within the warranty period, our support team will work diligently to provide you with a suitable solution or a replacement.

Moreover, even after the one-year warranty period expires, we still want to assist you. If the device happens to experience any issues beyond the warranty period, please don't hesitate to contact our support team. We offer free repairs for such cases to ensure that you can continue enjoying the benefits of the product. Our team of skilled technicians will assess the problem and perform the necessary repairs at no cost to you. We value your trust in our brand and products and are always here to help you with any concerns you may have.

2. Eligibility for Returns and Exchanges:

Most full-price products that are either damaged or faulty are eligible for returns. Sale products, however, are non-exchangeable and non-refundable unless they are faulty or damaged under the manufacturer's warranty.

3. Exchange for Full-Price Products:

If you purchased full-price product(s) and wish to exchange them, you may do so if the product(s) are in brand-new condition*. The product must be in its original unopened packaging, still in plastic wrap, and in an unused condition with all labels and tags attached.

4. Return/Exchange Process:

To initiate a return or exchange, please contact our support team within 14 days of the original purchase date. Any returns without prior approval will be denied. Our support team will guide you through the process.

5. Physical Return of Products:

The product(s) must be physically returned to GROOV (NZ) office in Christchurch within fourteen (14) days from the date of purchase. The purchaser is responsible for arranging the freight (courier or post) and bearing the expenses for the return.

6. Packaging and Condition:

All returned items must be appropriately and securely packaged to avoid any damage during transit. GROOV (NZ) reserves the right to deny returns if items are received in a damaged state due to poor packaging.

7. Refund/Exchange Processing Time:

We aim to take action within a reasonable time (within 30 days from the date of purchase) to address any errors, inaccuracies, or issues with the goods, including manufacturer faults or damage during delivery.

8. Original Shipping Costs:

Please note that original shipping costs will not be refunded.

9. International Orders:

For international orders, all shipments are considered final sales and are non-refundable and non-exchangeable.

For any queries regarding your purchase refund/exchange, please contact our support team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing GROOV (NZ). Your satisfaction is our priority, and we look forward to serving you with the utmost care and attention.